Shipping Policy

Last updated: July 1, 2026

Thank you for shopping with KSS ANIME. We carefully pack and ship each order to ensure it arrives safely.

Processing Time

Orders are usually processed within 3–7 business days after payment is confirmed.

For handmade, custom-made, made-to-order, or limited items, processing time may be longer. Please check the product description for specific preparation times.

Processing time does not include shipping transit time.

Shipping Destinations

We ship to selected international destinations.

Available shipping countries and shipping methods will be shown at checkout. If your country or region is not available at checkout, please contact us at support@kssanime.com before placing an order.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the destination, product weight, order value, and available shipping method.

Free shipping may be available for certain regions, products, or order amounts when stated on our website.

Estimated Delivery Time

Estimated delivery time depends on the destination and shipping method.

General estimates:

• United States: 7–20 business days
• Europe / United Kingdom: 7–25 business days
• Japan / Asia: 5–15 business days
• Canada / Australia: 10–25 business days
• Other regions: delivery time may vary

These are estimates only and are not guaranteed.

Delivery may be delayed due to customs processing, holidays, weather, carrier delays, incorrect addresses, or other circumstances outside our control.

Tracking

When your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipping method.

Please allow some time for tracking information to update after the package has been handed to the carrier.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, VAT, carrier handling fees, or other charges required by their country or region.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

We are not responsible for delays caused by customs processing.

Incorrect or Incomplete Address

Please make sure your shipping address is accurate and complete before placing an order.

We are not responsible for packages lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs fees, or failure to collect the parcel, we may offer reshipment after the customer pays the reshipping fee.

Original shipping fees are non-refundable.

Lost or Delayed Packages

If your package appears to be delayed, please contact the shipping carrier first using your tracking number.

If the package has not updated for an unusually long time, please contact us at support@kssanime.com and we will do our best to assist you.

Please note that once a package has been handed to the carrier, delivery is handled by the carrier and may be affected by factors outside our control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged item
• Photos of the outer packaging
• A short description of the issue

We will review the situation and may offer a replacement, partial refund, or full refund depending on the case.

Contact

For shipping questions, please contact us at:

support@kssanime.com