Politique de remboursement
Return, Refund & Cancellation Policy
Thank you for shopping with KSS ANIME.
All of our items are carefully prepared, packed, and inspected before shipment. Please read our return, refund, and cancellation policy before placing an order.
Order Cancellations
Orders may be cancelled within 12 hours after purchase, as long as the order has not yet entered production, packing, or shipment.
Once an order has been prepared, customized, packed, or shipped, we are unable to cancel it.
To request a cancellation, please contact us as soon as possible at:
Please include your order number and the email address used at checkout.
Returns
We accept returns for eligible items within 14 days after delivery.
To be eligible for a return, the item must be:
- Unused
- Unopened or in its original condition
- In its original packaging
- Free from damage, stains, odors, or signs of use
Customers must contact us before sending any item back. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Custom-made or personalized items
- Made-to-order products
- Limited handmade items
- Display cassette items
- Opened or used products
- Items damaged due to customer handling
- Sale or clearance items
Because many of our products are handmade or prepared in small batches, slight differences in color, texture, placement, or finish may occur. These are not considered defects.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility
- Any duties, taxes, import fees, carrier handling fees, or customs-related charges already paid to the carrier or customs authority are non-refundable
- Refund processing time may vary depending on your payment provider
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A short description of the issue
After reviewing the case, we may offer a replacement, partial refund, or full refund depending on the situation.
Lost or Returned Packages
If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, failure to provide required customs information, or failure to collect the parcel, we can either:
- Reship the order after the customer pays the reshipping fee, or
- Issue a refund for the product price after deducting the original shipping cost and any non-refundable carrier or customs-related fees
We are not responsible for packages lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.
Customs, Duties & Import Taxes
For major destinations including the United States, Canada, the European Union, the United Kingdom, Japan, and other selected regions, we generally ship using DDP shipping, meaning customs duties and import taxes are prepaid or handled in advance whenever available.
For DDP shipments, customers usually do not need to pay additional import duties or customs taxes upon delivery.
However, please note that DDP coverage may depend on the destination country, carrier service, product type, order value, and local customs rules. In some cases, local carriers or authorities may still request additional information from the recipient, such as tax identification numbers, customs clearance details, phone numbers, or identity verification.
Additional charges that are not part of standard import duties or taxes, such as remote area fees, storage fees, address correction fees, re-delivery fees, or charges caused by failed delivery attempts, may still be the customer’s responsibility.
For destinations where DDP shipping is not available, customers are responsible for any customs duties, import taxes, VAT, carrier handling fees, or other charges required by their country or local carrier.
Delays caused by customs processing are outside of our control.
How to Contact Us
For cancellation, return, or refund requests, please contact:
Please include your order number so we can help you faster.